LHDN splits responsibilities as follows:
Intermediary – the party holding the certificate and performing submissions (QNE).
ERP – the software system sending structured e-Invoice data to MyInvois (N3 AI Accounting (formerly QNE AI Cloud Accounting) for your company).
The KB explains that you must:
Add QNE SOFTWARE MALAYSIA SDN. BHD. as your intermediary; and
Register N3 AI Accounting as your ERP.
Only when both are set correctly will N3 be allowed to submit, cancel and request rejections on your behalf via MyInvois.
Refer to the following knowledge base on how to setup your intermediary and ERP: https://support.qne.com.my/support/solutions/articles/81000415072-how-to-add-qne-as-intermediary-and-qne-ai-cloud-accounting-as-erp-in-myinvois-portal
System Scope: QNE AI Cloud Accounting / N3 AI Accounting
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