Overview:

e-Invoice Settings are configurations within the company related to e-invoices. In the system, users can set the effective month for e-Invoices, and this allows users to validate their e-Invoice transactions.

Procedure:

1. In Navigation pane, go to e-Invoice > e-Invoice Settings

2. Select Effective Month

Note: e-Invoice Required Fields Control in All Modules is an enable button to require all e-Invoice-related fields in the company

3. Once done, click ‘Save Changes’.

Application:

e-Invoice Validation in transaction is now enabled based on the document date.

For any further concerns on this matter, please contact support or submit a ticket through this link: https://support.qne.com.my

FAQs – Effective Date for e-Invoice Validation

Q1. How do I set the effective date for e-Invoice validation in QNE Cloud Accounting?

Answer:
To set the effective date (sometimes called the effective month or start date for validation):

1. Go to e-Invoice > e-Invoice Settings.

2. Look for the option labeled Effective Month.

3. Select the month you want QNE Cloud Accounting to start validating e-Invoices.

4. Click Save Changes.

If your invoices are not validating after July (some users describe this as “why my e-Invoice not working after July 15”), it usually means the effective month was not set correctly.

✅ Recap: Open settings → pick effective month → save.

Q2. What does the effective date mean in e-Invoice validation?

Answer:
The effective date (also called the effective month) tells QNE when to start checking your e-Invoices against mandatory fields.

• Transactions dated on or after that month will be validated.

• Transactions created before that month are not forced into validation.

Some users ask this as “Why my invoices before August are not checked?” — this is normal, because validation only applies after the effective month.

✅ Recap: The effective date is the starting point for system checks.

Q3. Why do I need to set an effective date?

Answer:
Without setting an effective date, QNE won’t know when to begin enforcing e-Invoice rules.

• Choosing it ensures compliance with LHDN’s e-Invoice mandate.

• It also prevents future transactions from missing required details.

Users sometimes ask “What happens if I don’t set an effective date?” or “My e-Invoices are not validating — is it because I skipped this step?”. Yes, without the date, the system won’t enforce validation.

✅ Recap: You must set it to activate compliance checks.

Q4. Can I change the effective date later?

Answer:
Yes, you can update the effective month anytime in e-Invoice Settings.

• Changing it won’t affect past transactions.

• Only new transactions (created on or after the updated effective month) will follow validation rules.

Some users phrase this as “Can I edit the effective date if I set it wrong?” or “My effective month is wrong, how do I fix it?” — the answer is yes, just update and save.

✅ Recap: You can change it anytime, but it only applies going forward.

Q5. Does the effective date apply to old transactions?

Answer:
No. The effective date only applies to transactions dated on or after the chosen month.
Invoices or documents created before that month will not be validated.

Some users ask: “Why are my older invoices not checked after setting the date?”. This is normal, because the system doesn’t retroactively apply validation.

✅ Recap: Only future transactions are affected by the effective date.

Q6. I cannot find the “Effective Month” option. What should I do?

Answer:
If you can’t find the option:

• Make sure you are logged in as Admin or with the correct role.

• Confirm that the e-Invoice module is activated for your company.

• Try logging out and back in.

• If it’s still missing, contact QNE Support.

Some users ask: “Where did my effective month setting go?” or “Why can’t I see effective date in settings?” — usually, it’s because of permission or module activation issues.

✅ Recap: Check your role, ensure e-Invoice module is active, or contact support.

Q7. What happens after I save the effective date?

Answer:

• The system saves your chosen effective month.

• All new transactions with dates on or after that month must follow validation rules.

• If required data is missing, you’ll get an error or warning message.

Some users describe this as “Why am I seeing errors after saving effective month?” — it’s because validation is now active, and missing fields must be filled.

✅ Recap: Saving activates validation for new transactions.

Q8. Can I backdate the effective date?

Answer:
Yes, you can set an earlier month as the effective month.
However, this only applies to transactions dated from that month onward, not past completed ones.

Some users ask: “Why are my earlier invoices not validated even if I backdated?”. That’s normal, because old transactions are never retroactively checked.

✅ Recap: Backdating only affects future-dated documents.