How Can I Cancel Validated e-Invoices

Overview:

This article explained the steps to cancel a validated e-Invoice in QNE Optimum.

Scenario:

User submits a Sales Invoice for e-Invoice validation and discovers an error, request for cancellation.
Note: The cancellation must be completed within 72 hours of e-Invoice validation.

Solution:
 

1. Find the specific e-Invoice you wish to cancel, click on edit > Mark As > Cancelled 

 Notice that the status is Valid 

2. Update the Cancellation reason in the popup screen then click OK 

3. Cancellation process is proceeding and finally the status will update as ‘Cancelled’.
Note that the Cancellation information will be updated as well 

4. Once an e-Invoice status changes from "Valid" to "Cancelled," the transaction cannot be deleted.
 However, if the status is "Pending" (an internal document), the delete button will be available.

5. On Purchase side, user can cancel the Self-Billed transaction. 

Note: User will not see the Cancel button after 72 hours of the e-Invoice Validation, user should proceed CN or DN for the adjustment 

Refer attachment for details